Assistance

DECOM Spa’s technical staff, the company’s real prime mover, is made of ad hoc trained figures, well organised and motivated professionals ready to find in technological evolution the necessary resource to increase the productivity and the safety of the solutions DECOM Spa offers to you.

The constant learning of new technologies by the staff requires a continuous technical and cognitive UPGRADE, which is very important to be able to offer you reliability and a qualitatively superior service.

In addition to all the technical services needed at the design stage, DECOM entrusts every single order to one of its project managers, which assures customers that deadlines are respected and a high-quality output.
The project manager coordinates activities during the preparation of supply, operation, final test, first-use assistance through the achievement of the peak efficiency.

To be able to rely on a single interlocutor who is in charge of each stage of the production process, from design to production, means guaranteed quality and efficiency for modern companies.
Warranty, post-sales assistance and spare parts supply are included in the highly competitive contracts of DECOM Spa.